Shipping policy
Shipping Policy
Thank you for your order! Because each piece is custom-made just for your pet, please allow time for us to create your one-of-a-kind portrait.
Processing Time All orders are handcrafted and require 3-4 business days to produce before shipping. You'll receive an email notification with tracking information once your order has shipped.
Shipping Times
- United States: 10-14 business days after fulfillment
- International: 10–21 business days after fulfillment
Shipping Rates Shipping rates are calculated at checkout based on your location and order size.
Tracking Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
Customs & Duties (International Orders)International customers are responsible for any customs fees, duties, or taxes imposed by their country. These charges are not included in your order total and are collected by your local customs authority.
Questions? If you have any questions about your order, please contact us at sparkyspetart.com